DramaGrip account deletion
Web and App use the same account. You can request deletion by email without signing in. Our support team will verify account ownership before processing your request.
Before requesting deletion
Deletion is permanent. After completion, the old account cannot be used or recovered. Registering again with the same email or login provider creates a new account and does not restore old data or benefits.
How your data is handled
- Personal profile information is anonymized. Watch history and favorites are retained in anonymized form without the original account association.
- Order, payment, refund and risk-control records are retained. Access to the account associations needed for these records is restricted; deletion does not mean every record is erased.
- Remaining membership, balance and purchased episodes are not adjusted, transferred or restored through account deletion. They will not become available on a new account.
Subscriptions are separate
Deleting your account does not cancel recurring subscriptions or request a refund. Manage renewals separately through the service or store where you subscribed. For Google Play subscriptions, use the link below.
Manage Google Play subscriptionsApplication steps
- Read the deletion effects and manage any subscription renewal separately.
- Edit the template, then open your email app or copy the request and address.
- Send the email yourself. Support will provide a request reference and expected date, and verify ownership and your intention to delete.
Processing time
We will send a first human reply within 2 working days of receiving your email. If ownership verification can be completed without obstacles, deletion will be completed within 15 calendar days of receipt. We will contact you if more verification is needed. We will email you when deletion is completed. If more information is needed or a delay is expected, we will email you in advance with the reason, the information required and the next update time. Verification or internal transfer does not restart the receipt-based deadline.
Request by email
Include your user ID (if available), a bound email address or login method, and your deletion request. Never send passwords, verification codes or login tokens. You can edit the template before sending. Send your email to submit the request; its status is confirmed by support replies. To check progress, reply to the original email with the request reference. Duplicate requests use the original reference.